Last updated: June 29, 2026 · Effective immediately upon use of any Nova service.
Neon Quantum Systems Ltd. ("Nova," "Neon Tech," "we," "us," or "our") is a global technology company headquartered in Nigeria, operating internationally. We develop and operate Nova (nova.neontechhq.com) — an AI-powered business communication assistant — and related services including Nova Pay (in-conversation payment processing). Our primary contact email is info@neontechhq.com.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use Nova — including Nova's AI messaging automation across WhatsApp, Instagram Direct, Facebook Messenger, and TikTok. This policy applies globally to all users, business operators, and end users.
We are committed to protecting your privacy in accordance with the Nigeria Data Protection Act (NDPA) 2023, the EU General Data Protection Regulation (GDPR), the UK GDPR, and TikTok's Platform Terms and Developer Terms where applicable.
Information you provide directly:
Information collected through TikTok integration:
When a business operator grants Nova access to their TikTok account via TikTok's official OAuth 2.0 authorisation flow, we collect and process:
Information collected through Meta integrations (WhatsApp, Instagram, Facebook Messenger):
Information collected automatically:
Nova integrates with TikTok for Business through the TikTok Content Posting API, TikTok Comment API, TikTok Direct Message API, and TikTok Login Kit. Our use of TikTok platform data is governed by TikTok's Platform Terms of Service and Developer Terms, in addition to this Privacy Policy.
What we access:
What we do not do with TikTok data:
TikTok webhook events received by Nova are validated using TikTok's authorised signature verification mechanism before processing. Payloads failing verification are rejected.
Business operators may disconnect Nova from their TikTok account at any time through their TikTok account settings (Settings → Security → Connected Apps). Upon disconnection, Nova immediately loses API access. Stored data associated with the account is deleted within 90 days of account termination.
Nova integrates with Meta Platforms Inc. services as an authorised Meta Business Solution Provider (BSP). Our collection and use of Meta platform data is governed by Meta's Platform Terms and Privacy Policy, in addition to this Privacy Policy.
We do not sell your personal data. We share data only with service providers necessary to operate Nova:
| Provider | Purpose | Region |
|---|---|---|
| Supabase Inc. | Database, authentication, edge functions | UK (eu-west-2) |
| Oracle Cloud | Primary sovereign AI inference — Qwen 2.5 7B via vLLM on private GPU (A10G). Data never leaves Nova's isolated container. | USA (Oracle Cloud Infrastructure) |
| Groq Inc. | Tertiary AI fallback inference — Llama 3.3 70B. Used only when primary/secondary are unavailable. | USA |
| Together AI | Emergency AI fallback inference — used only if all other layers are down. | USA |
| OpenAI Inc. | Whisper transcription for audio messages only — API tier, no model training on your data. Being phased out as sovereign audio transcription is built. | USA |
| TikTok Inc. | Content Posting API, Comment API, DM API, Login Kit | USA / Singapore |
| Meta Platforms Inc. | WhatsApp Business API, Instagram Graph API, Facebook Messenger API | USA / Global |
| Anchor | Nova Pay virtual bank accounts (Nigeria) | Nigeria |
| Fincra | Nova Pay multi-currency virtual accounts (NGN, USD, GBP, EUR, GHS) | Nigeria / Global |
| Stripe Inc. | Subscription billing & international payments | USA |
| Resend Inc. | Transactional email (OTP, invoices, alerts) | USA |
| Law enforcement / judicial bodies | Disclosure only where required by applicable law or valid legal process | Jurisdiction-dependent |
You may request deletion of your data at any time by contacting info@neontechhq.com. We action all valid requests within 30 days, subject to legal retention obligations.
Depending on your location and applicable law, you may have the right to:
To exercise any right, contact us at info@neontechhq.com.
You are shown a cookie consent notice on first visit. Declining disables all non-essential cookies. You may change your preference at any time by clearing browser storage.
We implement TLS encryption in transit, row-level security on all database tables, multi-factor authentication for administrative access, OTP-based login for all portal users, cryptographic webhook signature verification (HMAC-SHA256 for Meta; TikTok signature validation for TikTok webhooks), and device fingerprinting for fraud detection. All OAuth tokens and API credentials are stored encrypted at rest.
Nova is intended exclusively for business operators and individuals capable of forming legally binding contracts. Nova does not knowingly collect personal information from anyone under the age of 13. If you believe such data has been collected, contact us immediately at info@neontechhq.com.
Your data may be transferred to and processed in countries outside your own, including the United Kingdom (Supabase, eu-west-2) and the United States (Oracle Cloud, Groq, Together AI, Stripe, Resend, TikTok, Meta). We secure cross-border transfers using Standard Contractual Clauses (SCCs) or equivalent mechanisms as required by applicable law.
For material changes to this policy, we will provide at least 14 days' advance notice by email or prominent website notice. Your continued use after the notice period constitutes acceptance. Non-material changes take effect immediately upon posting with a revised "Last Updated" date.
For privacy questions, data requests, or complaints:
Neon Quantum Systems Ltd. (trading as Nova / Neon Tech)
Email: info@neontechhq.com
Website: nova.neontechhq.com
Company website: neontechhq.com