Nova now sells on Messenger and Instagram

Your customers do not all live on one app. Starting today, Nova answers on Facebook Messenger and Instagram, with the same brain it uses on WhatsApp.

Messenger

Connect your Facebook Page and Nova answers its messages. When someone comments on a post asking about a product, Nova sends them a private reply in Messenger, greets them by first name and already knows which post they were looking at.

Nova never replies to comments in public. Your comment section stays yours.

Instagram

Sign in with Instagram Login and choose your professional account. You do not need a Facebook Page. Nova answers your DMs in your tone, from your catalogue.

One memory

A customer who asked on Instagram last week and writes on WhatsApp today is one person to Nova. Every channel shares the same memory, the same catalogue and the same rules.

In your inbox

Each channel has its own tab in the inbox, with customer pictures and a timeline of every conversation. Turn Nova off for any chat and reply yourself.