Every customer remembered. Nothing to fill in.
Nova keeps a memory of each customer from the conversations themselves. Their size, what they bought, how they like to get it.
As Nova talks to a customer, it notes what matters: preferences, past orders, questions they asked and promises made.
The next time they write, on any channel, Nova starts from there. A returning customer is greeted like one.
You see the same memory in your inbox, in a customer profile with their picture and a timeline of every conversation.
WhatsApp, Instagram and Messenger share one memory.
Picture, details and history in one panel.
Every conversation and comment, in order.
Nova picks it up from the chats on its own.
The details a good shop assistant would remember about a regular.
So Nova can suggest what goes with it.
So the next suggestion fits.
Delivery or pickup, and where.
So a quiet customer gets a well-timed follow-up.
The memory Nova uses is the one you see.
See who you are talking to.
Shown when Instagram says the account is verified.
A customer’s comments sit in their timeline next to their chats.
Turn Nova off for one customer without touching the rest.
Nova remembers what helps it sell to a customer and serve them better. It is your customers’ data, kept for your shop, and never sold.
Every conversation makes the next one better.