Customers send what is easy for them. Nova understands it.
Not everyone types. Nova listens to voice notes, looks at photos and reads documents, then answers like it was a normal message.
A customer sends a voice note. Nova transcribes it and answers the question inside it, in text, in the same chat.
A customer sends a photo of something they want. Nova looks at it, finds the closest match in your catalogue and answers with the price and stock.
A customer sends a document, like a list or a receipt. Nova reads it and picks up what matters.
Transcribed and answered, even when they are long.
Nova sees the picture and finds the product.
Lists and receipts read and understood.
Nova answers in the language the customer wrote in.
Every message a customer cannot get answered is a sale that walks away.
Talking or snapping a picture is quicker than typing.
Voice notes and photos get the same attention as text.
A photo match beats a vague description.
Text, voice and pictures in the same thread, understood together.
The formats customers actually send.
Short questions and long explanations alike.
Screenshots, pictures from your page, pictures from somewhere else.
On Messenger, the picture of the post a customer commented on.
Shopping lists, invoices and receipts.
Whatever the customer sends, Nova answers from your catalogue. A photo of something you do not sell gets an honest answer, not a made-up one.
Voice notes and photos work on every channel from day one.