Nova vs auto-replies
Overview
An auto-reply sends the same message to everyone. Nova reads what each customer actually asked.
Away messages and quick replies are better than silence, but they cannot answer a question, quote a price or take an order. Nova can.
Feature comparison
| Feature | Nova | Auto-replies |
|---|---|---|
| Understands the question | ||
| A different answer for each customer | ||
| Voice notes and photos | ||
| Real prices and stock | ||
| Follows up when a customer goes quiet | ||
| Takes the order in the chat |
The same message, two answers
“Do you have the Air Max 90 in size 10?”
Auto-reply: “Thanks for your message. We will get back to you soon.”
Nova: “Yes, 3 left in size 10, $120 with free delivery today. Want me to set one aside for you?”
Why choose Nova?
No customer waits for “soon”
Every message gets a real answer.
Thought through
Each reply is checked against your catalogue and rules.
Sells, not just acknowledges
The conversation moves toward an order.
Replace “we will get back to you”
Nova is on us during beta.